Frequently Asked Questions

  • Floof Fibre yarn is currently only sold here on my webpage and in my Etsy shop.

  • I don’t currently do yarn shows but I hope to in the future.

  • Not currently but as my business grows I hope to.

  • A small amount of Nylon is blended into certain yarns to add strength, particularly yarns intended for socks. Merino is a very fine and soft but also short fibre without a lot of strength so in some cases it is beneficial to strengthen it with a little Nylon. You won’t notice the Nylon except for that the finished garment will be less prone to pilling and the colours will be super bright.

  • I am based in the UK but I deliver worldwide with the exception of some EU countries which have restrictions.

  • If you are in the UK delivery is usually free with the exception of some big items like Advents.

    Worldwide shipping is a flat rate of £9.99 except for Advents which ship for £14.99

  • I aim to dispatch most orders within 1-2 working days and for UK orders I use Royal Mail 2nd Class which takes 1-3 working days to deliver.

    For international I always send tracked with Royal Mail who aim to deliver between 5-7 working days.

  • If you change your mind I am happy to accept returns within 30 days of purchase as long as they are in their original condition but the return will be at your cost.

    If the item is demonstrably faulty I am happy to accept returns within 30 days of purchase, the item does not have to be in original condition and I will pay the return postage.

  • I am! You’ll find me @floof.fibre on Instagram and Threads or just search ‘Floof’ on Facebook.

  • Yes, you can see knitted and crocheted examples of lots of my yarn on Instagram at the top of my page under a section labelled ‘SWATCHES’.

  • Yes my yarn is 100% mulesing free and I am happy to provide provenance should you require it. I source my bases from a very reputable supplier who has strong relationships with the farmers that they buy from so that they can ensure the highest welfare for the animals. No fibre is ever procured from a country that allows mulesing.

  • You can either use the form on the contact page, talk to me via social media or email me at l.timms@outlook.com